FAQs
Necklace kits
What's your return policy?
For our kits, because our kits are handmade to order and include consumable materials, we can't accept returns or exchanges once a kit has been opened. If your kit arrives damaged or something's missing, get in touch and we'll sort it out.
How long does shipping take?
We aim to make and send all orders within 2 business days. Once shipped, delivery is usually 2-3 days within New Zealand and 3-13 working days to Australia. You'll receive a tracking number by email once your order is on its way.
How difficult is it?
Beginner friendly. You do not need any experience with jewellery making or beading to complete a Soma Supplies necklace kit. The printed booklet guides you through each step, with videos also provided to help guide you.
What comes in a kit?
Everything you need to make your necklace. Each kit includes all the beads for your chosen design, jewellery hardware (lobster clasp, jump rings, crimp beads, crimp covers), bead wire, and a surface mat. A printed instruction booklet is included. All you'll need is a pair of scissors to cut the wire.
What length are the necklaces?
When purchasing a kit there are two options available, Short and Long. Short sits around the neck and chest area and can be made from 35-65cm long. Long hangs lower down the chest 65-95cm.
Where do you ship from?
All orders are sent from the North Island, New Zealand.
Where do you ship to?
New Zealand and Australia. However, if you live outside these countries please enquire for a shipping quote to your country.
Ready-made
What's your return policy?
Unfortunately we do not offer returns or exchanges on change of mind due to hygiene purposes. If your product is faulty please DM us so we can assist.
How long does shipping take?
Our read-made necklaces are made to order, we aim to make and ship these within 7 business days. Once shipped, delivery is usually 2-3 days within New Zealand and 3-13 working days to Australia. You'll receive a tracking number by email once your order is on its way.
How do I look after my necklace?
Keep it separate from other jewellery to avoid scratching or tangling, and remove it before swimming, showering, or exercising to help the hardware last. Natural beads will show subtle wear over time — that's just part of their character.
What lengths do you have available?
When purchasing a necklace you can choose from Short and Long. Short sits around the neck area and long hangs lower down the chest.